Terms and Conditions

Promotions Terms and Conditions

Below are the terms and conditions for current Preferred Care promotions. If you have any questions about a promotion, eligibility, or payment timing, please contact the Preferred Care recruitment team.

1. Fast Onboarding Bonus – Agency Shifts ($100)

1.1 Program Overview

Preferred Care offers eligible workers a $100 Fast Onboarding Bonus for agency shift work.

1.2 Eligibility

To qualify for this promotion, the worker must:

complete onboarding within 7 calendar days of completing their screening call; and
complete their second agency shift within 14 calendar days of onboarding.

1.3 Reward Conditions

The $100 bonus is payable only after the worker has completed their second agency shift.
If the worker does not complete onboarding within 7 calendar days of their screening call, they will not be eligible for this bonus.
If the worker does not complete their second agency shift within 14 calendar days of onboarding, the bonus will not be payable.
Cancelled shifts, no-shows, unpaid shifts, or shifts not approved through Preferred Care’s normal payroll and timesheet processes do not count towards eligibility.
The Fast Onboarding Bonus may be provided as a $100 gift card, through payroll, or by another payment method determined by Preferred Care.
This promotion is limited to one Fast Onboarding Bonus per eligible worker.

1.4 How to Redeem

It is the worker’s responsibility to notify Preferred Care once the eligibility criteria have been met so the bonus can be reviewed and processed.

2. Fast Onboarding Bonus – Travel Nursing ($100)

2.1 Program Overview

Preferred Care offers eligible travel nurses a $100 Fast Onboarding Bonus for travel nursing placements.

2.2 Eligibility

To qualify for this promotion, the worker must:

complete onboarding within 7 calendar days of completing their screening call;
commence their first eligible travel nursing contract within 90 calendar days of onboarding; and
successfully complete that first eligible travel nursing contract.

2.3 Reward Conditions

The $100 bonus is payable only after successful completion of the first eligible travel nursing contract.
If the worker does not complete onboarding within 7 calendar days of their screening call, they will not be eligible for this bonus.
If the first eligible travel nursing contract does not commence within 90 calendar days of onboarding, the bonus will not be payable.
If the contract is cancelled, abandoned, or ends early due to the worker’s resignation, misconduct, failure to remain compliant, or failure to attend, the bonus will not be payable.
If a contract ends early for reasons outside the worker’s control, Preferred Care may assess eligibility in its discretion.
The Fast Onboarding Bonus – Travel Nursing may be provided as a gift card, through payroll, or by another payment method determined by Preferred Care.
This promotion is limited to one Fast Onboarding Bonus per eligible worker.

2.4 How to Redeem

It is the worker’s responsibility to notify Preferred Care once the eligibility criteria have been met so the bonus can be reviewed and processed.

3. Travel Nurse RN/EN Refer a Friend Bonus

3.1 Program Overview

Preferred Care offers a referral bonus for eligible Registered Nurses (RN) and Enrolled Nurses (EN).

For an eligible travel nurse RN referral, Preferred Care will pay $1,000 to the referrer and $1,000 to the referred candidate.
For an eligible travel nurse EN referral, Preferred Care will pay $500 to the referrer and $500 to the referred candidate.

3.2 Eligibility

To qualify for this promotion:

the referred candidate must be a Registered Nurse (RN) or Enrolled Nurse (EN);
the referred candidate must be new to Preferred Care and must not have previously worked for, or been introduced to, Preferred Care within the previous 2 years, unless otherwise approved by Preferred Care;
the referral must be disclosed before or during the referred candidate’s onboarding process;
late referrals may not be accepted;
the referrer must be a current or former Preferred Care worker in good standing;
self-referrals are not permitted;
where more than one person claims the same referral, only the first valid referral recorded by Preferred Care will be recognised;
the referred candidate must accept and commence an eligible travel nursing contract with a minimum duration of 12 weeks within 60 calendar days of onboarding; and
the referred candidate must successfully complete that eligible 12-week travel nursing contract, unless Preferred Care determines otherwise where the contract ends early for reasons outside the referred candidate’s control.

3.3 Reward Conditions

For an eligible travel nurse RN referral, Preferred Care will pay $1,000 to the referrer and $1,000 to the referred candidate.
For an eligible travel nurse EN referral, Preferred Care will pay $500 to the referrer and $500 to the referred candidate.
Payment will only be made once Preferred Care has verified that all eligibility requirements have been met.
If the referred candidate resigns, abandons the contract, is terminated for misconduct, fails to remain compliant, or otherwise does not complete the eligible contract, no referral bonus will be payable unless Preferred Care determines otherwise.
Cancelled contracts, cancelled shifts, or work not actually performed do not count towards eligibility.
Only one referral bonus is payable per referred candidate.
A referred candidate may only qualify under one referral or promotional scheme unless Preferred Care determines otherwise.
This promotion applies only to eligible travel nurse RN and EN referrals approved by Preferred Care.

3.4 Privacy

Preferred Care may be unable to provide updates to the referrer about the progress of the referred candidate’s application, onboarding, or placement due to privacy obligations. Referrers are responsible for contacting the referred candidate directly if they require an update.

3.5 How to Redeem

It is the responsibility of both the referrer and the referred candidate to notify Preferred Care once the eligibility criteria have been met so the bonus can be reviewed and processed.

4. Flight Subsidy – Reimbursement Up to $500

4.1 Program Overview

Preferred Care may reimburse eligible flight costs for workers on qualifying contracts.

4.2 Eligibility

To qualify for this promotion, the worker must:

commence an eligible contract with a minimum duration of 6 weeks; and
incur flight costs directly connected with that contract.

4.3 Reward Conditions

The flight subsidy is a reimbursement only.
Reimbursement is limited to the actual value paid by the worker, up to a maximum of $500.
If the worker pays less than $500 for the flight, Preferred Care will reimburse the amount actually paid.
If the worker pays more than $500 for the flight, Preferred Care will reimburse up to $500 only, and the worker is responsible for the remaining amount.
The booking must be in the worker’s name.
Claims must be supported by a copy of the itinerary or ticket and proof of payment, such as a receipt or tax invoice.
Any amount paid using points, vouchers, credits, or similar non-cash payment methods is not eligible for reimbursement, except for any cash component actually paid by the worker.
Reimbursement will only be considered after the eligible contract has been completed.
If the worker resigns, abandons the contract, is terminated for misconduct, fails to remain compliant, or otherwise does not complete the eligible contract, reimbursement will not be payable unless Preferred Care determines otherwise.
If a contract ends early for reasons outside the worker’s control, Preferred Care may assess eligibility in its discretion.

4.4 How to Redeem

It is the worker’s responsibility to notify Preferred Care of their eligibility and provide all supporting documentation required for the claim within 60 calendar days of completing the eligible contract.

5. NSW Contracts Wage Top Up – $150 Per Week

5.1 Program Overview

Preferred Care offers eligible workers on qualifying New South Wales contracts a wage top up of $150 per week, based on a standard 38-hour week.

5.2 Eligibility

To qualify for this promotion, the worker must:

be engaged on an eligible NSW contract;
work approved hours in the relevant week under that contract; and
submit all required timesheets correctly and on time.

5.3 Reward Conditions

The wage top up is $150 per eligible week, based on a normal 38-hour week worked on a qualifying NSW contract.
Where less than 38 approved hours are worked in an eligible week, the wage top up will be paid on a pro rata hourly basis.
The hourly equivalent is calculated as $150 divided by 38 hours = $3.9473 per hour.
For example, if a worker completes 24 approved hours in an eligible week, the wage top up payable would be 24 × $3.9473 = $94.74.
Payments will be rounded in accordance with Preferred Care’s payroll processing practices.
The maximum wage top up payable under this promotion is $150 in any eligible week unless Preferred Care states otherwise in writing.
Only approved hours actually worked under the eligible contract count towards the calculation. Leave, unpaid absences, cancelled shifts, and hours not supported by approved timesheets do not count.
Payment will only be processed once all required timesheets for the relevant period have been completed, submitted, and approved.
If timesheets are incomplete, missing, inaccurate, or submitted late, payment may be delayed or not processed until the timesheets have been received and verified.
Preferred Care reserves the right to determine which contracts qualify for this promotion.

5.4 How to Redeem

It is the worker’s responsibility to notify Preferred Care if they believe they are eligible, and it is also the worker’s responsibility to ensure all timesheets are completed and submitted so eligibility and payment can be reviewed and processed.

6. Contract Completion Bonus – $500

6.1 Program Overview

Preferred Care offers a $500 contract completion bonus for eligible contracts of 6 weeks or longer.

6.2 Eligibility

To qualify for this promotion, the worker must:

commence an eligible contract with a minimum duration of 6 weeks; and
successfully complete the full contract term.

6.3 Reward Conditions

The $500 bonus is payable only upon successful completion of an eligible contract.
Contracts shorter than 6 weeks are not eligible.
If the worker resigns, abandons the contract, is terminated for misconduct, fails to remain compliant, or otherwise does not complete the contract, the bonus will not be payable.
If the contract ends early for reasons outside the worker’s control, Preferred Care may assess eligibility in its discretion.
This promotion is limited to one Contract Completion Bonus per eligible contract.

6.4 How to Redeem

It is the worker’s responsibility to notify Preferred Care once the contract has been completed so eligibility can be reviewed and payment processed.

7. General Terms and Conditions

All promotions are offered at the sole discretion of Preferred Care.
Promotions apply only while they are published or otherwise communicated by Preferred Care as current offers.
Preferred Care may amend, extend, suspend, or withdraw any promotion at any time.
Any amendment, suspension, or withdrawal will not affect a reward that was already fully earned before the change took effect, subject to verification and these terms.
Promotions apply only to workers or candidates who satisfy all eligibility requirements within the stated timeframes.
Unless otherwise stated, promotions are not transferable and cannot be exchanged for cash outside of payroll or reimbursement processes.
Bonus and reimbursement payments will only be processed after Preferred Care has verified that all eligibility requirements have been met.
It is the responsibility of the worker, and where applicable the referrer and referred candidate, to notify Preferred Care when eligibility criteria have been met and to provide any information or documentation required to support the claim.
Preferred Care reserves the right to request supporting documentation, including proof of onboarding date, screening call date, contract commencement, contract completion, referral details, shift completion, timesheets, itinerary, and proof of purchase or payment.
Unless otherwise stated, promotions cannot be used in conjunction with any other promotion, referral offer, incentive, allowance, discount, or special offer.
Unless otherwise stated, Preferred Care may determine the form of any bonus, incentive, or reward, including payment through payroll, gift card, voucher, reimbursement, or another method of equivalent value.
Preferred Care may substitute the payment method for administrative, operational, legal, or tax reasons, provided the replacement method is of equivalent value to the advertised promotion.
Preferred Care may refuse or withhold payment where information provided is incomplete, inaccurate, misleading, fraudulent, or where Preferred Care reasonably suspects abuse, manipulation, or conduct inconsistent with the purpose of the promotion.
Cancelled shifts, cancelled contracts, unpaid work, unapproved timesheets, no-shows, or work not actually performed do not count towards eligibility unless expressly stated otherwise.
Any tax, superannuation, payroll, or other statutory obligations will be handled in accordance with applicable law and payroll requirements.
To the extent permitted by law, Preferred Care is not liable for any loss, damage, cost, or disappointment arising from participation in, suspension of, amendment to, or withdrawal of a promotion.
Nothing in these terms excludes any rights that cannot lawfully be excluded under applicable law.
Preferred Care’s decision regarding eligibility, verification, calculation, and payment is final.

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